Tuesday, August 12, 2014

Blackboard Cloud Highlights



Small ProfileInformation in profiles is shared when users post to blogs, journals, wikis, and the discussion board. Profile cards are shared in the roster tool and people tool.  The new Profiles feature allows each user to create a rich profile to identify him or herself in Blackboard Learn.  Profiles are available with Course Delivery only, but greatly enhanced with the addition of the Community Engagement license.
Because the Profile is cloud-based, a user can present the same Profile across multiple Blackboard instances. For example, a user, Melanie, may be teaching an undergraduate course at the local community college while she gets her graduate degree at the state university.  Suppose Melanie logs into the state university. She sees the prompt to create her profile, and it will ask her if she has created a Blackboard profile before at this or another institution. Since she's never created a profile before, Melanie goes ahead and builds her new Blackboard Profile. When she logs into the community college (where she teaches a course), she'll see the same prompt. Knowing she has created a profile, she selects that option and the system ask her to verify her primary email address entered when she created the other profile. Once verified her existing Profile is mapped to her community college Blackboard account. So now Melanie has two Blackboard accounts (one at the state university, one at the community college), but both share the same cloud-based Blackboard profile. 
Full ProfileThe full profile has a number of features: 
  • Privacy: The only component of the Profile or Profile Card that is automatically shared is a user's name (as that would normally be shared in the context of being able to see the user in other areas, e.g. a Discussion Board or course Blog). The other parts of a Profile are under the control of a user.  A user also has the ability to control the overall access to the Profile. There are four levels of privacy:
    • Public: the Profile can be discovered and seen by Blackboard Learn users at your institution and by Blackboard Learn users at other institutions
    • School Only: the Profile can be discovered and seen by Blackboard Learn users at your institution only.
    • Private: only users in users with whom you share a context (e.g. other users in your Courses, Organizations, or Spaces) can discover and see your Profile
    • Hidden: Your Profile does not show up in discovery searches at all.
  • Profile Blocking:  Users may encounter other users that are offensive or bullying or otherwise undesirable. Blackboard Learn will allow a user to block any other users. When a user has blocked another user, the blocking user's Profile will appear private to the blocked user, even if it's set to be a publicly viewable Profile.
  • Profile Wall: Similar to other social networks, a Blackboard user can post information directly to a "wall" on their Profile. Other users who can see their Profile can read and comment on those posts. Users who "follow" another user receive those Profile Wall posts in their My Blackboard Posts (more on Following below).
  • Following:  Similar to other social networks, a Blackboard user can "follow" another user by selecting the Follow button on their profile. Following a user means that their Profile Wall posts appear in your My Blackboard Posts. For example, Melanie looks at Eric's profile. He has posted some interesting thoughts and links on his own Profile Wall, so Melanie thinks he's a user worth following. She clicks the Follow button on Eric's profile. Now, whenever Eric posts something to his Profile Wall, that post will appear in Melanie's Posts on her My Blackboard page. That way Melanie never has to miss something interesting that Eric posts and she doesn't have to keep navigating back to his Profile page to check his Profile Wall.
    • If a user's Profile is set to the “public” or “school only” privacy settings, another user can simply click the Follow button to follow that user.  That following user will now receive the followed user’s Profile Wall posts in his posts tool.
    • However, some users may want to control who can follow them. If the user doesn’t want others following him without permission, on the Edit Profile page he can check a box to require others to request to follow him. In that scenario, when another user clicks the Follow he receives a “Follow Request” (displayed in the People tool) and can then approve which users he will allow to follow him. If approved, that following user will now receive the private user's Profile Wall posts in his Posts tool.
  • Interest tags: a user can tag his or her own profile with their interest. When viewing a Profile or Profile Card, clicking on an interest will automatically discover other users who share that same interest. For example, if Sarah had listed “Biology” as an interest, clicking on that tag would provide a list of other users who had also tagged themselves as being interested in “Biology.”
  • Social Integration: A user has the option to “seed” her Blackboard profile with information (avatar, email, “about me”) from her Facebook or Twitter account. To further enrich his or her Profile, a user has the option of publishing his Twitter feed or his public-facing Facebook posts to his Blackboard Profile as well. (Twitter or Facebook posts that are visible through Blackboard do not automatically appear in the Posts of a user's Blackboard followers; only Blackboard Profile Wall posts can appear in Posts.)
In response to client needs to respect the privacy of individuals, no data about end-users will be transferred from the Learn instance to the Blackboard Social cloud service without explicit end user "opt in" and consent.
  • New workflow that presents every end-user with individual terms of service to accept before they can access any of the Cloud Profiles and Social features. 
  • The interface provides an optional component for the institution to communicate their own institutional policy statement regarding the use of third-party cloud services to the student. This institutional policy statement is not intended to be used as a contractual agreement.
  • Individual users will have the ability to delete their Profile from the cloud service at their discretion, as long as they have access to the Profile through a Blackboard Learn instance.
  • After 12 months of inactivity, the cloud service will send an email to the end-user’s Primary Email Address identified in their Profile indicating that their Profile will be deleted automatically unless they take steps to retain it.
  • The system administrator will be able to “blacklist” select Courses or Organizations so that those selected Courses and Organizations will not appear in the People tool nor enable discovery and viewing of the Profile by other users enrolled in the Course or Organization. This allows system administrators to ensure those institution-wide Courses or Organizations do not circumvent a user's privacy setting.
Spaces View 1
The Spaces section of My Blackboard provides access to a user's Spaces.

  • A Space is a lightweight group that can be easily and quickly created by any user on the system.
  • When a user creates a Space they automatically become the owner/manager of that Space. However, they can promote other users to manager as well.
  • Spaces might be used for a variety of purposes from a Chem 101 final exam study group to supporting athletic teams to special interest groups on campus. The purpose of Spaces is to empower users to build an academic community outside of Courses and outside of the more formal Organizations.
  • The Spaces section/tool is where a user can go to access the Spaces they have already joined or discover new Spaces to join.
  • Spaces have a Space Wall (similar to the user's individual Profile Wall), where users can post. Users can post text, as well as post links, and share files or media.
Spaces come in three flavors:
  • Spaces View 2
    Public: a public Space appears in searches for Spaces and anyone can join it.
  • Restricted: a restricted Space appears in searches for Spaces, but to participate a user has to make a request to join and have that request approved by a manager of the Space.
  • Private: a private Space appears in searches, but users cannot request to join. The only way to become a member of a private Space is to be invited by a manager of the Space.
   The Messages section provides access to the user-to-user messages that are part of the new Social Learning features.
  • This is separate from and does not aggregate messages from the Course Messages tool. 
  • The Messages section of My Blackboard is where users can view messages sent to them by other users in the system.
  • One user can send simple messages to another user by clicking on the Message link on a user's Profile Card or full Profile, or on the New Message button in the Messages tool. 
  • These are not instant messages; these are asynchronous messages, similar to a lightweight internal email system or messages you might send/receive through another social platform like Facebook or LinkedIn.
  • The conversation -- both messages received and a user's replies -- are all aggregated through the Messages tool.
 
  • My People provides access to a person's academic network. 
  • Depending upon the cloud settings and additional licensing of Community Engagement, this may include only users at this institution or other institutions.
  • The People section of My Blackboard enables users to discover other users.
  • Users can browse their Academic Networks. Some networks are automatically generated -- your fellow classmates in your Courses, your fellow members of Organizations, and your fellow members of Spaces can all be viewed through the People tool (as long as they have created their Profile).
  • Through the People section, a user can see the Profiles of other users that he is following or that are following him.  The People tool is also where a user would come to act upon Follow request received from other users.
  • A user can search for other users – at other institutions or within their Academic Networks -- in the system by entering a name, a tag used in their profile, or a keyword.
People 
Text Republished From Bb Inc Community Certification Course

Monday, August 11, 2014

SU Technology Tips and Tricks by Devon Taylor

Where I'll Be This Week

Monday -
Bowman Building

11:00 - 1:00 Room 212

Thursday -
Wilkins Building 

11:00 - 1:00 Conference Room


Friday -
Health Professions Building 

11:00 - 1:00 - In Front of Library
 
Facebook
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Training Website
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24/7 Support
BB Info

Good Morning Everyone,

This week I've got a quick overview of the new Blackboard, a great way to unsubscribe from newsletters and a tutorial on how to split a pdf using Preview.
If you have any questions, let me know!

SU Tips and Tricks

New Blackboard is Here
The new hosted version of Blackboard is up and running and available for all at su.blackboard.com.
Students will not see their Fall 2014 courses until the first day of the semester (8/25) or until the instructor of record makes the course available to students. The new system has several new features such as a content collection, an ePortfolio system, less clicks, and much more. IC is currently working on updating the Bb support site, with information on all the new features so stay tuned.
Easy Unsubscribe from Newsletters
It happens all the time...we sign up for a service online and then get inundated with emails and newsletters we really don't want.  Well no more! Google has recently started moving unsubscribe links to the very top of emails. Hopefully this can help you turn the tide of junk emails in your inbox! Click the link for a quick explanation of where you can find these unsubscribe links.
Split a PDF Using Preview on Mac
Using Preview on your Mac, you can create new PDF's out of a current document.  If you want to save just one page or even several pages out of document, it is as easy as click, drag, and drop! Check out the link for a short walkthrough video demonstrating the process.

Monday, August 4, 2014

SU Technology Tips and Tricks by Devon Taylor

Where I'll Be This Week

Monday -
Bowman Building

11:00 - 1:00 Room 212

Wednesday -
Cork Street

11:00 - 1:00 PT Conference Room

Thursday -
Wilkins Building 

11:00 - 1:00 Conference Room

Halpin-Harrison Hall
2:30 - 4:30 Room 140

Friday -
Health Professions Building 

11:00 - 1:00 - In Front of Library
 
Facebook
Twitter
Training Website
Google Plus
YouTube
24/7 Support
BB Info

Good Morning Everyone,

I hope you all had a great weekend! This week I've got an overview of sorting and filtering in Excel, an update to the Gmail App on iOS, and 15 person hangouts for everyone!
If you have any questions, let me know.

SU Tips and Tricks

Sorting and Filtering in Excel
If you work with large data sets in Excel, sorting and filtering can be your best friend.  These two functions allow you to manipulate your information to display in a manner that makes sense. Sorting allows you to rearrange your data alphabetically, numerically, and even by color. Filtering allows you cut out just what you want to see in your data so that you don't feel overwhelmed by a 5,000 row spreadsheet.  If you want to learn more about these two useful tools, click the links below.
Excel Sorting
Excel Filtering
 
Send and Save Files to Drive in the Gmail App
With the most recent version of the Gmail App on iOS and Android, you now have the ability to send and save files using Google Drive.  That means that if you work on your mobile device, you now have the ability to do a lot more with files while on the go.  Check out the link for more information on this handy update.
Google Hangouts Update
Just as a quick FYI, Google Hangouts no longer requires Google+ for video conferences.  Now anyone at SU can join or create a video chat with up to 15 people. Participants will be able to chat as well as screen share with other parties in the hangout.  Google+ is still required for other features like Google Drive integration and Hangouts on Air. Go ahead and click the link to check out Hangouts and see how you can use it to stay productive!

Friday, August 1, 2014

IC's (Not Just) Datatel Group

Though the majority of IC resides within the basement of the Smith Library and the Help Desk in Howe Hall, many actually work outside of main campus. The largest concentration of  IC staff away from main campus work in the Bowman building on the walking mall. 

This group is commonly referred to all as the "Datatel Group." Though that name is misleading because they do much more than managing and maintaining Datatel. In fact, the proper name for their group is the "Administrative Services Group." 

Each of the group members gave me their general job responsibilities so that I could inform you, the reader, who it is that maintains and supports some of the most important systems that you might encounter on a day-to-day basis. Here's the breakdown of services each group member supports and who to contact if you have questions:

Seth Burke
  • Data Exchange with Kronos which maintains leave requests and balances online for faculty and staff.
  • Webop report creation/maintenance. (Replaces current OPREPORTS)
  • Manages server operations, maintenance and cloning. 
  • Datatel account and database access security
  • Provides technical support for Human Resources Department and Business Office.
Jeremiah Shifflett 
  • Webadvisor (Includes Self Service, online registration, advising, Ecommerce payment gate way)
  • ImageNow/WebNow Administrator (document imaging)
  • Manages third party software integrations
  • Provides technical support for Student Accounts and Admissions departments.
Ruth Calendine 
  • iDashboard creation and maintenance for Vice Presidents
  • Administrative software update maintenance and installation in Colleague (Datatel)
  • Primary reporting analyst for administrative and executive staff
  • Provides technical support for Financial Aid and Registration departments

David Hoffman
  • Manager of the Colleague Support Group
  • Project Coordination
  • Scheduling Consulting Resource 
  • Data Exchange with Advancement


Critical services that keep this university running efficiently as possible are where these folks target their labor. Spearheading the support and management of these types of system is a tricky task, but the Administrative Services Group (aka Datatel Group) is up to the challenge, and does a fantastic job. 




Melissa Stange: Bb MVP Extreme

There are probably few people at SU that know Melissa Stange the way I do. Why? She's my boss, and I work with her everyday.

If the International Type-A Personality Society had a contest as to who would be their next spokesperson, Melissa would, at least, make it to their semi-final round (only to be beat by a power-attorney, a politician, and maybe a tiger mom or two).

Melissa does not hesitate to take on tasks that she knows are going to be arduous. Major projects need to get done, and that's where she thrives, chugging along between the barrier filled "no-man's" land between the vision of a project and the final product.

Like James Randall, Melissa took the opportunity to send me a document with her answers to my interview questions so that she could continue chipping away at a, seemingly, never ending list of projects. Here's what she had to say:

Q: Would you mind telling me a little about yourself?
A: I grew up in Winchester, and went to both James Wood and Handley (though I graduated from Handley). I got a Bachelor's Of Science from SU with a major in Computer Information Systems in 1994, after receiving an Associates degree from Alabama. At the time, the program was under the school of Arts and Science, but SU no longer has this degree. At my current job with SU, I try to always focus on what is best for the students and the university.  I've been involved with a lot of cool stuff since I started working here, and I care a lot about SU. It's a great place. 

Q: How long have you been working in Technology?

A: Actually, I started out in accounting and found it boring. Then I Switched to technology for three reasons: 

  • Acronyms made dyslexia stick out less 
  • Technology allowed me to graduate quickly
  • I fell in love with taking ideas and making them come to life in a way that helps somebody else's life be that much easier.  
I have been in technology since I graduated with my associates degree in 1989. 

Q: Do you have any cool hobbies?
A: I enjoy extreme sports, or anything that gets the heart racing and pushes my fears. If I had to pick my favorite hobby it would be free-fall skydiving. It's a real rush. Hanging out of the plane looking at the drop zone, picking the right time to walk out on the wing and then letting go and watching the plane get further away. When you do this, one really appreciates what's around you. You can see so much from 12,000ft.  My first jump was through sleet. After that, I decided to be a fair weather jumper. My other love is scuba diving, especially shark diving in the Bahamas. Though, cave diving isn't my thing.

Q: Would you rather fight 100 duck-sized horses or 1 horse-sized duck? 
A: I would take the 100 duck-sized horses. I like a good challenge. Plus, if you throw them a few sugar cubes, they would probably become your best friend.

Q: Are you an animal lover?
A:  Yes, If I had to choose, I would say that I prefer dogs over cats. Rescue dogs are the best! Though, after putting a few great dogs to sleep, I vowed not to go through the heart break again, but somehow I found myself with an Australian Shepard we rescued from the animal shelter.  I also enjoy horses. I actually won my first show ribbon when I was 8. My son loves pigs, and now we have those as well. I found out after having pings, they're actually amazingly smart animals.

Q: Most memorable experience at SU thus far?
A: Coordinating & Running the 1st Virginia Users Group conference! We held it here at SU, and shared our beautiful campus with the entire Virginia Bb community. More importantly, we showed them that SU may be small, but we are capable of doing some incredible things.

Q: What does a typical work day look like for you?
A: I wouldn't really say that there is a typical day. I always have things I plan to accomplish, but rarely do I actually get to stick to that plan. I do have a somewhat predictable routine though, here it is:  I start at 5:30a by checking email, and I generally get to IC by 8a. Once here, I answer some more email/work orders & get the caffeine drip going. Then I monitor & tweak the Blackboard system, attend Bb user community webinars, complete Bb MVP task, work on special projects, and update Bb tools as needed. It really depends what time of year it is and what is going on in IC. 

Q: What are the primary systems you support on a day-to-day basis?
A: Datatel/Bb Integration from the Bb Side, SU Mobile App, Bb Learn, Bb Connect, Bb Community, Bb Content, some web design, and currently working on a streaming server. 

Q: What do you do that directly impacts end users at SU?
A: Almost everything I do impacts end users in some capacity. If I don't know how my systems functions or how they interact with each other then it eventually something will break and an end user will be pretty inconvenienced. 

Q: If you disappeared into an extra-dimensional pocket for an extended period of time, and nobody took over your job responsibilities, what would happen after six months?
A: I like to think that it wouldn't be the biggest deal if something like that happened. I think Tristan would have a lot of additional responsibilities with Bb. Mobile Learn could potentially go to Eric. Jason could take over the streaming server, and all the other small stuff could be delegated. That's one of the best parts about IC, everybody is capable and tech savvy. Like most folks in IC, a lot of what I do is documented so that if something should happen, SU does not encounter any kind of hardship. 

Q: Do you have one quick pro-tip for end users?
A: Be respectful from those you ask help from. Always try to solve something for yourself first because, ultimately, that's a great way to commit a solution to memory. Oh, and don't forget to READ all SU communications!

There you have it folks, the smooth words of my boss. She's an extreme thrill seeker that can make Blackboard purr like a Siberian Tiger getting an epic belly-rub. Her work ethic, knowledge, and logical approach to challenges prove over and over again why she is such a valuable member to the IC department and an asset to this university. If you need to get in contact with Melissa, feel free to email her at mstange94@su.edu or call her office at 665-5573.